Everyone takes a break at Christmas, but... Don't worry: the online store is here and we'll still be dealing with customer inquiries between the years.

The most important information is summarized briefly and concisely here.


Orders placed in the month of December have a return period of 4 weeks (discount goods excluded).

To register a return, simply send us a short email to info@knitido.de and we will send you a label as soon as possible.

Availability on the phone

Our telephone is not manned during the holidays. However, you can reach us between 9 a.m. and 4 p.m. on 030 66409300.

Support via chat and email

We can process e-mail inquiries quickly and easily at any time: Send us an e-mail to info@knitido.de.

We will process your request as quickly as possible.