Support requests during the holidays

Everyone takes a break at Christmas, but... don't worry: the online shop is here, and we will take care of customer inquiries between the years.

Here is a brief & concise summary of the most important information.

Returns

Orders placed in December have a  return period of 4 weeks (excluding discounted items).

To register a return, simply send us a short email to  info@knitido.de and we will send you a label as soon as possible.

Telephone Availability

Our telephone will not be staffed during the holidays. However, we can be reached between 9 a.m. and 4 p.m. between the years on 030 66409300.

Support via Chat and Email

We can process email inquiries quickly and easily at any time: Write us an email to  info@knitido.de.

We will process your request as quickly as possible.