In the stressful pre-Christmas season, questions quickly arise: Will my package arrive on time...? What if the gift wasn't quite right...?
Here is a brief & concise summary of the most important information.
Shipping via DHL
Our warehouse is distributed directly by DHL to shorten shipping times. To ensure that your gift arrives before Christmas, you should note the following times:
Within Germany
All orders received by 20.12.2024 - 18:00 can be considered for Christmas delivery.
Within Europe
The following deadlines apply for Christmas delivery within Europe:
|
Country |
Order deadline |
|
Belgium, Denmark, Luxembourg, Netherlands, Austria, Switzerland |
Thursday, December 19 (12:00 PM) |
|
France, Italy, Croatia, Poland, Slovakia, Slovenia, Czech Republic, Hungary |
Wednesday, December 18 (12:00 PM) |
|
Bulgaria, United Kingdom, Ireland, Portugal, Romania, Sweden, Spain |
Monday, December 16 (12:00 PM) |
|
Estonia, Finland, Greece, Latvia, Lithuania, Malta, Norway, Cyprus |
Friday, December 13 (12:00 PM) |
Returns
Orders placed in December have a return period of 4 weeks (excluding discounted items).
To register a return, simply send us a short email to info@knitido.de and we will send you a label as quickly as possible.
Availability and Support
Our telephone will not be manned during the holidays.
However, please send us an email to info@knitido.de or leave us a voice message on 030 66409300. We will process your request as quickly as possible.